Once you place your order using this web site, you will receive an email confirmation of your order. You can always check it's status on line as well.

Our web site is a real time site where we constantly edit and remove or add items that have sold out or arrived that week. While it may be the case that a particular item may be extremely close to running out, it will stay up on the site until it does.

Most orders are processed in 24-48 hours from the time payment is received. Please allow 5-8 business days for an opening order to process and ship assuming it is not a busy shipping period. Returning customer orders can go out in as little as 3 days from payment receipt. Please keep in mind that our warehouse and UPS as our carrier does not work on weekends or holidays. Please do not count these as business days.

You can email us by choosing “contact us” on our web site, or at orders@tommyandlulu.com.

All sales are FOB Blauvelt, NY (you pay for UPS freight and handling from Blauvelt, NY) NO COD deliveries are accepted

We believe in product quality satisfaction and we will return, replace or refund the cost of these infrequent occurrences once we are notified. All occurrences of this type should also be communicated to us via email at orders@tommyandlulu.com. Please give us specifics as to the style number of the product, the date you received it, the quantity at issue and your name and address for us to process. We will then issue a return authorization (RA) number that MUST be added to the outside of the carton for it to be accepted. Please be sure to include the original packing list and/or invoice with your return package. We honor to accept the return of this product from 30 days after it's delivery ship date. If it is returned without an RA number or beyond the 30 day return period, the item will be shipped back to the customer at their expense.

We are always working to keep the line fresh by adding new prints and shapes while allowing some others to have a vacation. There are some prints that we try and keep as classics which are reordered often.

We cancel all backorders unless you specifically check the button that asks that we send those items not currently in our inventory at a later date. We will only accept backorders on items that will be arriving in the near future to your desired ship date.

While your order is in the Shopping Cart you can make as many changes to your order as you wish. Once you have completed the checkout process your order cannot be changed. However, it may be possible to cancel your order provided the Order Status indicator still displays "Open". To check the status of your order please follow these easy steps: Click on the "My Account" tab located within the toolbar area of this website. Click on the "View Your Orders" option to see the status of your order. If the Order Status indicator for your order displays "Open", you may proceed to cancel your order as follows: Click on the order number that corresponds with the order you wish to cancel. Click on the "Cancel Order" button. That will complete the process. Please be advised that if the Order Status indicator displays either "In Process" or "Shipped" then your order cannot be cancelled. If you are able to cancel your order, you will receive a confirmation of the cancellation by e-mail. You may then enter a new order.